Privacy policy

1. Introduction
RDB Worldwide A.G., located at Würzenbachstrasse 56, CH 6006 - Lucerne - Switzerland (a Swiss Corporation, hereinafter "RDB Worldwide" "we," or "us"), is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in a business-to-business context. If you have unresolved privacy or data use concerns, please contact our Data Privacy Officer using the contact details provided at the end of this policy. We may update this Privacy Policy from time to time, with changes taking effect immediately upon posting on our website(s). Last revision in August 2024.

2. Types of Personal Information We Collect
Personal information refers to data that can identify you or be linked to you. In a B2B context, we collect personal information that you provide when engaging with us, such as:

• Contact Information: Name, postal address, email address, and phone number.
• Business Information: Company name.
• Transaction Details: Credit card information and purchase history.
• Communication Preferences: Language preference and consent for marketing communications.

3. How We Use Your Personal Information
We use your personal information to:

• Provide Services: Fulfill orders, manage transactions, and deliver products or services.
• Business Communication: Maintain and improve business relationships, send product updates, invitations to events, and respond to inquiries.
• Marketing: Send newsletters and promotional offers based on your preferences. You may receive text messages for promotions if you opt in. You can opt out of these messages at any time by texting “STOP.”

4. Newsletter

• Subscription: By subscribing to our newsletter on our website, you provide your email address and consent to receive updates about our products, surveys, offers, and promotional materials. We collect and store your email address, language preference, and country preference solely for the purpose of sending you newsletters.
• Unsubscribe: You may unsubscribe from our newsletter at any time by clicking the “unsubscribe” link at the bottom of any newsletter or contacting our customer service via the Contact Us form. Even if you unsubscribe, we may still send you service-related communications.
• Newsletter Tracking: Our newsletters include web beacons that collect technical details (such as browser and operating system information, IP address, and retrieval time) and track whether you opened the newsletter and clicked on links. This helps us understand user engagement and tailor content to your interests.

5. Cookies
Cookies are small text files downloaded to your device when you visit our website or open our marketing emails. They typically include:

• Website Information: The website that set the cookie, its lifetime, and a unique value (usually a randomly generated number).
• Functionality and Marketing: Cookies help improve website functionality and provide general marketing insights, such as interaction metrics (sessions, pageviews, clicks, ecommerce interactions, etc.), and personalized advertising on third-party sites and apps.

Third-party providers such as Google, may track your use of our website and combine this with data from other sites you visit. If you have registered with these providers, they may be able to identify you, and their privacy policies will govern their use of your data.

Most browsers accept cookies by default, but you can adjust your settings to delete or block cookies. By continuing to use our website without changing these settings, you consent to our and our third-party providers' use of cookies. For more information, you can visit aboutcookies.org and allaboutcookies.org.

6. How We Share Your Personal Information
We may disclose your personal information to:

• Service Providers and Partners: Including payment processors, delivery services, and vendors who assist in providing services or processing transactions. They are required to protect your information and use it only for contract fulfillment.
• Regulatory and Legal Authorities: To comply with legal obligations, respond to legal processes, or protect our rights and safety. This includes law enforcement agencies and legal proceedings.

7. Third Party Social Media Platforms
We are present on various social media platforms such as Facebook, Instagram, X, Linkedin and TikTok. Operators of these platforms are data controllers, and their privacy policies apply. When you interact with us on these platforms, we collect information you provide, such as posts, likes, and direct messages. We also receive anonymized and statistical data from these platforms to understand user behavior and improve our content.

8. How We Protect Your Personal Information
We restrict access to your personal information to those who need it to provide services or communicate with you. We implement technical, physical, and organizational measures to protect your information from unauthorized access or disclosure. When transferring information to countries without adequate data protection, we use appropriate measures, such as standard contractual clauses, to ensure protection. While we strive for security, we cannot guarantee the complete security of information transmitted online.

9. Your Choices and Rights
You have the right to:

• Access and Correct: Request a copy of your personal information and correct any inaccuracies.
• Delete or Limit Processing: Request deletion or limitation of processing of your personal information.
• Data Portability: Receive your personal information in a machine-readable format and transfer it to another party.
• Contact Supervisory Authority: Reach out to the data protection authority in your country of residence.

Please note that limiting or deleting your personal information may affect our ability to provide certain services.

10. Third Party Privacy Practices
This Privacy Policy addresses only our handling of personal information collected in connection with our services. If you provide personal information to third parties or visit third-party websites via links from our services, their privacy notices and practices apply. We encourage you to review the privacy policies of third parties before sharing your personal information.

11. Additional Information for Individuals Whose Personal Data is Subject to the GDPR or the UK GDPR
Residents of the European Economic Area (“EEA”) and the United Kingdom (“UK” and such residents of either, “EEA/UK Residents”) have certain rights with respect to their personal data under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or the UK General Data Protection Regulation (i.e., the GDPR as implemented into UK law, the “UK GDPR”), as applicable:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Erasure: Request deletion of data where there is no legitimate reason for processing.
• Restriction: Request restriction of data processing.
• Portability: Request transfer of data to another party in a machine-readable format.

We will respond to your request within one month, with possible extensions for complex requests. Contact us using the details at the end of this policy. If dissatisfied, you may contact the relevant supervisory authority.

12. Direct Communications: Privacy Notice for US Customers
For customers residing in the USA:

• Marketing Communications: We reserve the right to send marketing communications by direct mail and may share or receive personal information for marketing purposes.
• Privacy Promise: We adhere to the Direct Marketing Association's “Privacy Promise to American Consumers,” allowing you to opt-out of sharing or receiving communications.
• Opt-Out: You can opt-out of third-party sharing and online behavioral marketing. Contact us to exercise your rights.

13. Additional Information for Individuals Whose Personal Information is Subject to the CCPA
California residents have rights under the California Consumer Privacy Act of 2018 (“CCPA”):

• Disclosure: Request disclosure of categories and specific pieces of personal information collected, sources, and business purposes.
• Opt-Out: Choose to opt-out of the sale of your personal information.
• Deletion: Request deletion of collected personal information.

We will not discriminate against California residents exercising their rights. To exercise these rights or appoint an authorized agent, contact us using the details at the end of this policy. Specific exceptions apply.

14. Contact Us
Should you have any questions or concerns relating to this Privacy Notice or the processing of Personal Information we hold about you, please contact us: [email protected]